Changelog
Follow up on the latest improvements and updates.
RSS
New Features
- Added option to automatically assign sender as a resource on the ticket. To enable this setting for a forwarder, log into QuickTix and select Forwarders. Click Edit for the forwarder you would like to update, then check theAssign Sender as Resourcecheckbox and clickSubmit
When this option is enabled, the sender will be automatically added as a resource on the ticket (if not already added).
Note:
This feature requires an API permission update. View latest API requirementsfixed
Version 2025.09.02
Fixes
- Fixed entry order for notes, so internal notes are always added after the discussion note.
fixed
Version 2025.09.02B
Beta users only
Fixes
- Fixed entry order for notes, so internal notes are always added after the discussion note
fixed
Version 2025.08.02
Fixes
- Fixed issue with CC’s from original email not being added to ticket
fixed
Version 2025.05.02
Fixes
- Fixed issue with emails not sending
- Fixed timeout issues
fixed
Version 2025.04.02
Fixes
- Fixed error occurring when an additional line break is added to date sent line.
new
fixed
Version 2025.02.02
New Features
- Added Terms of Service and Privacy Policy to checkout page
Fixes
- Fixed issue applying discount during checkout
fixed
Version 2025.01.02
Fixes
- Fixed parsing issue occurring when original email contained extra line breaks.
new
fixed
Version 2024.12.02
New Features
- Added Tax ID(s) field to Company Profile. Once added, tax IDs will appear on invoices.
Fixes
- Fixed bug causing duplicate tickets to be created.
- Fixed address format for countries outside of the US.
- Fixed error occurring when parsing sent date.
- Fixed bug preventing existing tickets from being updated.
new
improved
fixed
Version 2024.11.01
New Features
- Added support for German, Italian, and Spanish languages.
Enhancements
- Improved support for French language.
Fixes
- Fixed issue with attachments not being added to tickets.
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